NCC HEALTH TEAM HUB
Welcome to the Team 👋
Everything you need to deliver exceptional pharmaceutical care, all in one place.
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Welcome
Welcome to NCC Health
Everything you need to know to get started with Australia's leading specialist compounding pharmacy.
Who We Are
National Custom Compounding has been independently owned and operated for over 10 years. We're a specialist compounding pharmacy that makes personalised medicines and ships them to patients across Australia.
We operate two complementary businesses from our Merrimac, Gold Coast facility:
- National Custom Compounding — Australia's leading specialist compounding pharmacy, serving 50,000+ patients with bespoke medicines.
- Merrimac Pharmacy — Our local community Amcal+ pharmacy at Shop 6, 166 Gooding Drive.
Our Organisation
Team Structure
Merrimac Pharmacy & NCC Health — how our teams work together.
M
Merrimac Pharmacy
Retail pharmacy serving the local Gold Coast community. Dispensary, retail, and local health services.
L
NCC Lab Team
Compounding and specialised preparation services. Sterile and non-sterile compounding for patients nationwide.
P
NCC Pharmacists
Clinical expertise and patient consultation services. Quality assurance and therapeutic guidance.
O
NCC Office
Administrative support and coordination hub. New orders, customer service, and operational support.
Starting Out
New Team Member Info
Your complete guide to starting at NCC Health — first day essentials, digital tools, and what to expect.
Your First Day Essentials
📄 Employment Contract
Official contract and outcome profile
Official contract and outcome profile
📧 Work Email
Your NCC Health email address
Your NCC Health email address
🔐 System Access
Website logins for your role
Website logins for your role
💊 RXONE Login
Pharmacy management software
Pharmacy management software
🎽 Uniform
Professional attire provided
Professional attire provided
🏷️ Name Badge
Official team identification
Official team identification
Your Probation Journey
6
Week Check-In
Early feedback and adjustment period. Discuss initial experiences and ensure you're settling in well.
3
Month Review
Mid-probation review to assess progress. Review development and provide guidance on focus areas.
6
Month Assessment
Final probation assessment. Official notification of probation outcome.
Who We Are
NCC Culture Deck
Our values, mission, and the behaviours that define how we work together.
⚡
Chipping In & Taking Action
We value action over perfection. Step up, contribute ideas, and don't wait for perfect plans. Have a go and learn from both successes and setbacks.
🎯
Culture Is Everything
Culture is our operating system. It shapes how we treat patients, collaborate with colleagues, and make decisions under pressure. Non-negotiable.
🚀
Building Something Special
NCC isn't just another pharmacy. We're on a mission to transform healthcare. This requires exceptional people bringing their A-game every day.
❤️
Patient-First Healthcare
One size does not fit all. Every patient is unique. We design care plans tailored to each individual's specific needs and aspirations.
🤝
Great Team Players
Built on trust, mutual respect, and shared purpose. Where healthy debate is encouraged, but everyone rallies behind decisions once made.
📈
Outcome Profiles
Modern job descriptions focused on results, not rigid tasks. We empower you to find your own best way to achieve outcomes.
Strategic Vision
10 Year Plan
From $3.5M in 2023 to $50M+ by 2032. Our BHAG and the path to get there.
$50M+Target by 2032
7Business Divisions
400Vials/Day Sterile
Our Journey
2023
FY 2023 — Foundation
$3.5M Annual Sales • 735 Affiliate Businesses • 195 Daily Compounds • 78 Lab Items/Day
2026
3-Year Plan — Expansion
$6.5M Target • 350 Compounds/Day • 1,500 Affiliates • TGA Compounding License • QMS Fully Operational
2032
BHAG — 7 Divisions
NCC Health • Merrimac Pharmacy • NCC Manufacturing (GMP) • NCC Compounding • NCC Sterile • NCC Technology (SAAS) • NCC Analytical (NATA)
This Year
2026 Team Targets
$5M NCC sales goal. Daily, monthly & quarterly breakdowns — and what's in it for you.
$5M
NCC Sales Target
400
Products/Day
221
Orders/Day
45%
Order Conversion
Daily Activity Breakdown
- 491 CS Activities — phone, email, portal, walk-ins
- 300 Fast Movers — CS1 processed items
- 100 Lab Products — CS3 compounded items
- 100 QA Checks — CS2 quality assurance
Bonus Tiers (Annual)
- Target 1: 39.99% wages → 7% bonus (~$100K total)
- Target 2: 37.5% wages → 9.5% bonus (~$150K total)
- Target 3: 35% wages → 12% bonus (~$200K total)
How We Work
Goals & KPIs
EOS framework, outcome profiles, and the three pillars of our success.
Our Three Pillars
📋
1. EOS Operating System
Entrepreneurial Operating System provides structure, clarity, and consistent performance.
🤝
2. Aligned Teams
Outcome profiles, activity timings, KPIs, and digital tools for seamless collaboration.
🔗
3. Strong Relationships
B2C and B2B partnerships with patients, pharmacies, doctors, clinics, and nursing homes.
Outcome Profiles vs Job Descriptions
❌ Traditional Job Description
Specifies exact tasks and methods. Focuses on how work should be done. Little flexibility, quickly outdated.
✅ Outcome Profile
Defines desired results and outcomes. Gives flexibility in how you achieve them. Encourages innovation and ownership.